Cancellation Policy

If you wish to cancel an order, you must do so before your order has shipped.

Our cancellation policy – To cancel an order, please contact Customer Service at (231) 881-9535   and speak to a representative. They will be happy to process your cancellation and refund. Refunds will be credited back to the original payment method that was used at the time of purchase. It typically takes 2-3 business days for the funds to process back into your account. If there is an issue with the original payment method, such as a lost or stolen credit card, we will be happy to offer you an in-store credit for the full value of your purchase. If your order has already shipped, you must follow our Returns and Exchange policy in order to receive a, toy west paw, treat