The Lupine Guarantee seems crazy but Lupine is not kidding!
Whether Spot thinks his collar is more fun to chew than his bone, Fido prefers to walk himself or
Fluffy seems to like the ‘feather boa’ look, they will replace it!
No receipt needed! And the best part?
Your replacement goes back in the mail free of charge within 2-3 business days after your request is received.


2 Easy Ways To Request A Replacement

 EZ Return Form

Simply complete the form & upload a photo of your damaged item, and we’ll mail a replacement!
You will need a jpeg image that is   2 MB or less.

To read the guidelines and to begin the process, visit the EZ Return Form


 Mail the item to:

Lupine Damaged Returns
 PO Box 1600
 Conway, NH 03818

Include your name, mailing address &
contact information. Please use a padded envelope or small box to ensure your item makes it to Lupine.